As the chief innovation officer at METRO’s in-house “idea factory,” Williams’ job is to scout out the latest and greatest developments in transportation and figure out how to make them work for the Houston area. Williams is an attorney by training, with extensive experience in law, academia, city and state government affairs, and transportation. Her previous professional positions have taken her to California, Washington, D.C. and Beijing. She has used mass transit in dozens of major cities in and out of the United States. She’s seen what works, what doesn’t work, and what makes transit easy and pleasurable to use.